Privacy policy
Privacy Policy
Privacy Policy
At Big Voca, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you place an order or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Order history
- Payment confirmation information (we do not store your card details)
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate regarding your purchases
- Provide customer support
- Improve our products and services
- Comply with legal obligations
Payment Security
Payments are processed securely through our approved payment providers.
Big Voca does not store or have access to your debit or credit card details.
Marketing Communications
If you subscribe to our newsletter, we may send promotional emails regarding new releases, exclusive offers, and updates.
You may unsubscribe at any time.
Sharing Information
We do not sell your personal information.
We may share necessary information only with trusted third parties involved in:
- Payment processing
- Courier services
- Website operation
- Legal compliance
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request deletion where legally permitted
- Withdraw consent for marketing communications
Contact
For privacy-related enquiries:
Email: info@bigvoca.co.za