Refund policy
Refund Policy
Returns
We want you to be satisfied with your purchase.
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order by emailing info@bigvoca.co.za (update this if your email changes).
To be eligible for a return, the item must:
- Be unworn and unused.
- Be in its original condition.
- Include all original packaging and tags.
- Be accompanied by proof of purchase.
Non-Returnable Items
For hygiene and quality assurance reasons, we do not accept returns on:
- Worn garments.
- Washed garments.
- Items damaged after delivery.
- Products purchased during clearance or final sale promotions.
- Gift cards.
Exchanges
If you ordered the wrong size, we offer exchanges subject to stock availability.
The customer is responsible for the cost of returning the item to us unless the product was supplied incorrectly or is defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Where applicable, we will replace the item or issue a refund after inspection.
Refunds
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Contact
For all return and refund enquiries:
Email: info@bigvoca.co.za